Great Worldwide operating Destination Tours Organization Company is looking for an intern.

Location: Kimberley Region, Australia

Them:

With our award-winning fleet and wide range of exclusive touring experiences, we pride ourselves on delivering only the best of luxury travel. Drawing on APT’s 95-year history, our expert Tour and Cruise Directors unlock each destination and provide our guests with a world of discovery.

You:

The Receptionist / Administration Assistant shall coordinate the day to day administrative tasks of the Broome Office. The role will primarily assist the Tour Ops Manager by performing secretarial and administrative tasks, exercising a high degree of initiative and responsibility to facilitate the smooth running of the Kimberley and West Coast tour operations.

Main tasks:

• Participate and assist as a key member of the KOWA team.
• Coordinate the day-to-day administrative tasks of the Broome Office, including answering office phones and following up calls, and sorting incoming mail.
• Uniform management and administration including start of season uniform dispatch and end of season uniform returns.
• Ensure crew paperwork and forms are stocked and maintained, organise printing if needed.
• Archive Room (Filing and organising) – ensuring this remains organised.
• Booking Hotels and flights for staff and crew for the Broome Operations office
• Stock control and inventories: stationery and office supplies, Brochures, Merchandise products (Except Lodge Consumables & Merchandise).
• Watering plants, maintaining kitchen, shopping for various items, managing the lost & found items, driving colleagues to or from Airport.
• Updating staff check lists and files, phone lists, copier speed dial and other documents as needed when an employee is starting or leaving, including Lodge Hosts, Tour Guides etc.
• Any other tasks as reasonably required by the Broome Operational staff.

Customer Service Delivery and Quality Control – ‘Delight the Customer’

• Manage relationships with Product Teams and other internal customers, external suppliers and key stakeholders with the aim to ‘Delight the Customer’.
• Assist the Tour Operations team with administrative support
• Monitor the Admin email inbox and respond in a professional timely manner
• Update crew manuals and other documents as requested
• Ensure crew are up to date on using their iPads including how to issue Welcome Back voucher on tour, including any additional resources to help facilitate this
• Update iPads with content as requested

Budgeting and Finance Management

• Reconcile Coles cards. Request staff reimbursements through Finance and Concur
• Process invoices through Concur, observing to the ‘delegation of authority’ (DOA). Assist in the financial management of the Tour Operations cost centre expenditure, including crew costs and track against budget.
• Assist crew with their Concur claims and assist Tour Operations Coordinator with Cash Advances
• Ensure all financial reporting is accurate and submitted on time and in line with business requirements.

Productivity and Efficiency Improvement

• Review current processes to identify areas of inefficiency and opportunities to reduce costs.
• Introduce clear initiatives to improve productivity, efficiency and commercial benefits.
• Assist in researching and developing new ideas for the future and investigate new product ideas provided by on-road crew and guest feedback

Work Health and Safety

• Audit all first aid kits from tour vehicles, depot vehicles, personal crew kits and wilderness lodges and the end of each season. Dispose of expired items and have the kits restocked in preparation for the following season
• Ensure completion of all compliance training by crew members within designated times frames.
• Where accreditation and compliance is required for business operations such as operator and driver accreditation, vehicle registrations, monitoring of driver performance and adherence to operating standards, etc. assist in checking that systems in place monitor these requirements.

Traveller Feedback Data Collection

• Oversee the collection of traveller feedback by compiling paper feedback forms. Encourage and motivate the on-road crew to achieve the collection rates.
• Utilise the traveller feedback results to monitor customer service delivery and crew performance. Provide updates to the Tour Operations Manager
• Compile all paper feedback forms and update the Tour Operations Manager on all scores and provide monthly updates to all crew on their scores. Encourage and motivate the on-road crew to achieve the collection rates.

Incident Response Management

• Assist in ongoing training to on-road crew to ensure they are prepared to respond to any incidents that may occur on tour.
• Assist in the responses to all on-tour incidents and emergencies across the programs and ensure communication of details to the Tour Operations Manager, Critical Incident Coordinator or Crisis Management Team.
• Record all incidents from crew and staff in a register
• Ensure response and management of incidents is in line with the Crisis Management Plan.

Company requests:

• Relevant studies like (international) Tourism
• Minimum 19 years of age
• Enrolled at recognised institute with daily lessons. Not online.
• School agreement mandatory
• Some work experience is essential
• Independent worker
• Multi lingual

Available from March for at least 6 months. We prefer 8 months

Benefits:

• International surrounding
• Great international team
• Joying a great Eco Tour worth Aus$ 10.000,=

Interesse? Reageer direct! Stuur daarbuiten je CV (bij voorkeur aangemaakt via Europass: https://europass.cedefop.europa.eu/editors/en/cv/compose ) en motivatie brief apart naar ONS . 

Sterrenstages verzorgt en onderhoudt de voorselectie voor deze organisatie.

Wat doen wij? Vooraf hebben wij al het bedrijf gecontroleerd om te zien of deze aan de kwaliteit voldoet welke wij minimaal van een bedrijf verlangen. Wij bekijken jouw CV en motivatie.  Tijdens een gesprek behandelen wij jouw cv, motivatie en reeds opgedane werkervaringen.

Op basis van dit alles kijken wij of je geschikt bent voor de baan en de organisatie. Wij presenteren jouw gegevens aan het bedrijf en wanneer zij akkoord gaan kan je alles gaan regelen voor deze onvergetelijke baan.

Wij blijven beschikbaar voor advies, vragen etc.

Voor je cv/motivatie aanpassingen, presentatie, advies vragen wij een bescheiden bijdrage van 99 euro. Deze hoeft pas betaald te worden indien het bedrijf akkoord gaat met jou als hun nieuwe werknemer.

Als het bedrijf een gesprek met jou wenst dan vragen wij op voorhand het bedrag.

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