Internship trainee offer: Management F&B China

Duties & Responsibilities for F&B MT:

To ensure guest satisfaction by providing excellent food and beverage service, in a friendly, competent and professional manner. Promoting a fun work environment and being a team player.

1.         Food & Beverage Department

1.1.      Mise en Place & Food Preparation

•          Prepare kitchen equipment for use

•          Assemble and prepare ingredients for menu items

1.2.      Assist with the Receiving and Storage of Goods

•          Assist with checking received goods

•          Store goods

•          Maintain storage area

1.3.      Clean and Maintain Equipment and Premises

•          Clean and store equipment

•          Clean premises

•          Handle waste and linen

1.4.      Maintain Hygienic Standards and Practices

•          Maintain a hygienic restaurant

•          Clean the restaurant and equipment

•          Maintain personal hygiene

1.5.      Assist with the Preparation of Functions and Service

•          Assist with the preparation of food service

•          Assist with the preparation of bar service

•          Assist with the preparation of function rooms

1.6.      Assist with the Preparation of an Outlet for Service

•          Clean outlet equipment

•          Sort and store outlet equipment

•          Clean and maintain glassware for service

•          Clean and maintain flatware for service

•          Clean and maintain china for service

•          Prepare waiter stations

•          Prepare for buffet service

•          Prepare service equipment and materials

•          Assist with table preparation

1.7.      Menu and beverage Knowledge

•          Good command food product and menu knowledge.

•          Total knowledge & understanding of Food Preparation Standard & Procedure.

•          Good command of beverage knowledge

•          Well know the beverage service

2.         Guest Service/Sales

2.1.      Guest Service/ Relations

•          To carry out the task according to the S&P

•          Deliver high quality service to guests

•          Ensure guest needs and reasonable requests are met

•          Seek opportunities to continually improve guest service

•          Be familiar with service facilities provided in the hotel. Including names of other restaurant and bars and banquet rooms in the hotel.

•          Report any guest feedback to the supervisor on duty

•          Abide by the Hotel Guest Satisfaction System

•          Establish and maintain effective guest relations

•          Endeavor to remember guest’s names and address them by their surname.

•          Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image

•          Communication with guests in a manner which promotes goodwill, trust and satisfaction

•          Take appropriate action to resolve guest complaints

•          To be empowered to handle special requests and complains from outlet guests

2.2.      Sell and Promote Products and Services

•          Sell the hotel products and services using-selling and suggestive selling techniques

•          Promote the Hotel Products and services

•          Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

3.         Training

•          Attend all kinds of hotel training

•          Attend the department training

4.         Safety/Cleaning/Maintenance

4.1.      Maintain a safe and secure Working environment

•          Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures

•          Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger

•          Adhere to the hotel’s security and emergency policies and procedures

•          Be familiar with property safety, current first aid and fire emergency procedures

•          Log security incidents and accidents in accordance with hotel requirements

4.2.      Cleaning/Maintenance Programs

•          Adhere to hotel cleaning and maintenance programs

•          Ensure a high level of cleaning is maintained in your work area

5.         Communication/General

5.1.      Maintain and Implement Effective Interpersonal Skills

•          Maintain personal presentation to hotel standards

•          Demonstrate professional attitude and behavior at all times

•          Analyze, evaluate and improve your personal performance on a continual basis

5.2.      Quality Systems

•          Apply hotel quality assurance principles

5.3.      Comply with all Hotel and Corporate Guidelines

•          Abide by the Hotel Code of Conduct

•          Abide by the Hotel Employee Handbook

•          Abide by both the Hotel policies and procedures

5.4.      Communication

•          Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication

•          Deal effectively with guests and workplace colleagues from a variety of cultures

•          Work effectively in a team

5.5.      Other Tasks

•          Carry out other tasks as directed by your supervisors

Duur: minimaal 7-12 maanden

Vergoedingen:

• Remuneration will be between € 250 and € 350 depends on location and previous experience.
• Visa assistance

Profiel:

• Medium to high standard of English
• Other languages like German, Japanes, Korean, Chinese, Russian will be a plus
• Relevant education
• Enrolled student
• Minimum of 7 months up to 12 months

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