Management Trainee at new 4 star international chain hotel on Bali

Tasks:

• Observing that all Front Desk personnel welcoming guests as soon as they arrive with great care and attention.
• Encourages customer loyalty by building friendly, personalized relationships
• Observing that administrative procedures never take priority over guest relations
• Anticipates guest’s needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible.
• Has an impeccable attitude which conveys the image of the brand and hotel Provides a warm and friendly welcome for guests to encourage their loyalty. 
• Is responsible for energizing team spirit and motivation in all staff and fair and just in any staff disciplinary action required.  The Internship is also expected to be a “hands-on” Supervisory.
• Receives and escorts all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel.
• Is observing for the security control of all hotel keys whilst on duty.
• Is observing for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
• Ensures and follow that all FO sections shift procedures/duties are completed on time and are procedural correct.
• Learn that reports are done as scheduled.
• Learn that on-going pertinent/relevant logbook communication to other shifts is maintained.
• Learn and Assists all area in the Rooms Division as required i.e. Operator, Reception, Concierge, Business Center, Bell Desk including Housekeeping Department.
• Checks and ensures that all rooms/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before arrival.
• Learn that you are constantly aware of and `up-to-date’ with all happenings and operations within the hotel.  It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty.
• Learn clear and constant communication lines are kept with all staff and hotel departments.
• Provides change to other departments and the correct balancing of the main safe float.
• Acquires through training provided a comprehensive knowledge of the hotel’s Property Management System, Telephone System, internet System and in-house presentation System.
• Adheres to the hotel staff rules and regulations as detailed in the hotel’s staff handbook.
• Observing the daily movement of guest activities and be able to resolve any guest complaints and to establish an impeccable Relationship with guests/ clients of the Hotel.
• Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.
• Attending regular operational meetings to review, evaluate, adjust and upgrade the Intern program of the Front Office as a whole, studying new directions and policies and procedures at the same time. 

Management and administration

• Studying and accountable, under the direction of the Duty Manager, for the efficient overall day-to-day operations  whilst on duty,  maintains and recorded all guest complaints and problems to share to all departments
• Actively in training activities, and learn how to supervise front office check lists 

Occupational Health and Safety Responsibilities

• Studying the safety regulations and ensures their application
• Endeavors Keeps the workplace clean and tidy
• Observing the safety of people and property in the hotel
• Respects and observing respect of the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc)

Duur: minimaal 5 maanden

Vergoedingen: 

• Pocket money at US$. 200.- per month
• 2^nd and next extension VISA
• Three time meal at Employee Cafeteria
• Accommodation in the hotel
• Laundry by t he hotel

Vereisten:

• (Enrolled) bachelor student Hospitality Management
• Good knowledge of English
• Previous experience with rooms/duty/FO is a great plus
• MS Office, PowerPoint, PMS, Tars
• Leadership
• interpersonal skills
• guest oriented
• service minded
• team spirit
• ability to anticipate
• Good presentation
• confident speaking skills
• sales oriented

Interesse? Reageer direct! Stuur daarbuiten je CV (bij voorkeur aangemaakt via Europass: https://europass.cedefop.europa.eu/editors/en/cv/compose ) en motivatie brief naar ONS . 

Sterrenstages verzorgt en onderhoudt de voorselectie voor deze organisatie.

Wat doen wij? Vooraf hebben wij al het bedrijf gecontroleerd om te zien of deze aan de kwaliteit voldoet welke wij minimaal van een bedrijf verlangen. Wij bekijken jouw CV en motivatie.  Tijdens een gesprek behandelen wij jouw cv, motivatie en reeds opgedane werkervaringen.

Op basis van dit alles kijken wij of je geschikt bent voor de baan en de organisatie. Wij presenteren jouw gegevens aan het bedrijf en wanneer zij akkoord gaan kan je alles gaan regelen voor deze onvergetelijke baan.

Wij blijven beschikbaar voor advies, vragen etc.

Voor je cv/motivatie aanpassingen, presentatie, advies vragen wij een bescheiden bijdrage van 99 euro. Deze hoeft pas betaald te worden indien het bedrijf akkoord gaat met jou als hun nieuwe werknemer.
Als het bedrijf een gesprek met jou wenst dan vragen wij op voorhand het bedrag.
Als het bedrijf alsnog niet akkoord gaat met jouw sollicitatie, storten wij het bedrag retour of na overleg leggen wij jou bij een ander bedrijf voor.

Voor MBO studenten geldt dat ook een goedkeuring van de school meegestuurd wordt.

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