Trainee Assistant Housekeeper in Maleisie

GENERAL MISSION

• To assist the Executive Housekeeper in planning, organizing the overall public area, guestrooms, laundry and linen room operations as well as maintaining established standards according to our hotel.

• To assist the Executive Housekeeper in coordinating the Housekeeping operations on Guestrooms, as well as to maintain high quality standard in accordance to Pullman Standard.

• Directing and supervising the four sections, seeing those job assignments are done on time and guided by set housekeeping rules and regulations.

RESPONSIBILITIES AND MEANS

• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.

• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.

• Assist in the responsibility of planning and co-ordination functions, has to lead, train, motivate and inspire employees.

• To ensure that all employees provide courteous and professional service at all times.

• To assist in the training of the employees ensuring that they acquire the necessary skills knowledge communication to perform their duties with the maximum efficiency.

• To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operations Manual.

• To ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled.

• To ensure that all employees have a complete understanding of and adhere to the Hotel’s Employee Rules and Regulations.

To encourage energy conservation.

• To ensure that all employees have a complete understanding of and adhere to the Hotel’s policy relating to Fire, Health and Safety.

• To carry out any other reasonable duties and responsibilities as assigned.

• Greets and be courteous to all guest and colleagues, uses eye contact and always offers assistance.

ADMINISTRATIVE RESPONSIBILITIES

• To ensure that standards are in accordance with the operations manual.

• To read the communication book on daily events of all sections in housekeeping i.e. public area , guest floor , florist , uniform , mini-bar and laundry.

• To schedule staffs annual leave and overtime.

• To compile and post daily work schedules.

• To investigate and submit report on guest comments.

TECHNICAL RESPONSIBILITIES

• Manage public area, guestroom floors, linen room and laundry with a minimum of Executive Housekeeper’s consultation, thereby training him / her self as well.

• Approach duties with an open mind, positive attitude and enthusiasm, thereby setting an example for others to emulate.

• Make available equipment/cleaning materials generally required for effective output.

• Check VIP blockings prior to the arrival and during occupancy period. Check random vacant and occupied rooms.

• Provides an atmosphere of respect and dignity of labor to encourage employees to take pride in their work and enjoy a sense of satisfaction on a job well done.

• Assist in the periodic linen, furniture/fixture and equipment (FF&E) inventory.

• Acts on behalf of Exec. Housekeeper in her / his absence.

• To inform Exec. Housekeeper of any problem areas that may occur down the chain of authority.

• To maintain strong lines of communication between him/her and the Exec. Housekeeper.

• To control Mini-bar balance operations.

• To conduct daily briefing for room & public area attendants.

• To study and evaluate operation procedures and suggest improvements to the Executive Housekeeper.

• To delegate duties to subordinates.

• To check work performance of subordinates and their grooming standards.

• To conduct orientation for newly recruited staff for public areas, guestroom staff inclusive of use and storage of equipment.

• To Monitor that staff use equipment with care.

• To ensure high standard of cleanliness in guest rooms, public areas, function rooms, F&B outlets, offices, car parks.

• The Co-ordinate and check the work of contractors and attain daily/weekly inspection.

• To liase with F & B and Engineering Department for function activities.

• To issue job and repair orders for maintenance to Engineering Department.

• To check and follow up on repair and maintenance of public areas and guestrooms.

• To contact supplier on repair of machine and issue outgoing record.

• To supervise the employees within the department ensuring correct standards and methods of service are maintained as stated in the department’s operation manual.

• To check long staying guestrooms.

• To inspect corridors, back areas and staircases as frequently as possible to ensure all areas are kept clean and in a satisfactory condition.

• To check floor pantries.

• To liaise with the Laundry on the Guest Laundry, linen and uniforms

• To handle guest complaints.

Duur: minimaal 5 maanden

Vergoedingen:

• Meals,
• Laundry
• Lodging

Profiel:

Internship conditions Asia